Learning Outcomes

Understanding Behaviour

The Importance of Good Behaviour

Communication and Perspective

Responding to Conflict

Communication and Behaviour - Learning Summary

In this module, we will talk about the importance of communication and dealing with difficult behaviour in the workplace. We will also look at different communication styles and how they affect conflict in the workplace. In addition to this, you will learn about different approaches to ending and resolving conflict in an organization.

Aggression in Others

Managing Emotions

Improving Workplace Relationships

Personal Development

Lesson Summary

In this module, you will learn how to be assertive and communicate your needs without aggression. We will explore different strategies for dealing with emotions that will make you feel good. You will also learn how to improve your relationships at work and set realistic personal development goals to improve your conflict management skills.

Dealing With Workplace Conflict - Course Assessment

Learn how to avoid and reduce hostility in the workplace in this free online conflict management and resolution course.

Dealing With Workplace Conflict

Conflict can reduce productivity or create a hostile work environment if left unmanaged. However, smart conflict management can use disagreement to strengthen working relationships and improve processes. This conflict management course provides the training you need to turn negative workplace encounters into opportunities for growth. We analyse the key issues that drive conflict by applying the latest scientific research to the workplace.

Course Overview

Customers Needs and In-Person Customer Service

Electronic Customer Service and Difficult Customers

In this module, you’ll be introduced to how you can provide efficient customer service and how to handle customers that are in a rage. We’ll show you who provides customer services, how to stay positive throughout the day and how to determine customers’ needs. You’ll learn about telephone communication, electronic customer service and more.

Becoming a Customer Service Executive - Course Assessment

This free online course will teach you the fundamentals of customer service and how to apply it in practical settings.

Becoming a Customer Service Executive

Do you hope to start a career in customer service or want to improve your skills in your current role? This course will teach you the basic skills and knowledge required to become a customer service executive. We'll show you how to handle difficult customers and situations, as well as how to maintain a positive and professional attitude at all times. By the end of the course, you'll be well-equipped to succeed in the customer service field.

Boost Your AI Confidence with Google’s Course

Udemy is “Intentionally Reducing” the Business That Made It Famous. It’s Not Working.

6,000+ Online Courses from California Community Colleges: A New Search Tool by Class Central

7 Best Kubernetes Courses for 2025

New CEO, New Structure: Greg Hart Reshapes Coursera’s Reporting

Udemy’s 2021: Half a Billion Revenue, B2B Revenue Soars, B2C Plateaus

9 Best GIS Courses for 2025: Navigating Spatial Data

Four Months After Unveiling Ambitious AI Roadmap, Udemy’s Co-founder CTO is Out

10 Best Organic Chemistry Courses for 2025

Harvard CS50 Guide: How to Pick the Right Course (with Free Certificate)

Coursera Q4 2025: 197M Learners, ~$197M Revenue, ~$27M in Losses

Chinese Edtech Pivots: Well-rounded Education, Hardware, Agriculture E-commerce, Fast-Food, Garments, and More

Chasing 100M Daily Users, Duolingo Reconsiders Ads, Paying Influencers, and Its Most Expensive Plan

University of Sheffield Ends 11-Year Partnership with FutureLearn

9 Best TensorFlow Courses for 2025

Coursera, Udemy, and the $10M+ Video Privacy Battle: Class Action Update